Return & Exchange Policy

At our brand, customer satisfaction matters to us. If you face any issue with your order, please review our return and exchange policy below.

Exchange Policy

• Customers may request an exchange within 7 days of receiving the order.
• To initiate an exchange, contact us via WhatsApp or Instagram with your order details.
• Our team will share the return address after approval.
• Customers are responsible for return shipping costs when exchanging due to personal preference or scent selection.
• Once we receive the returned product, the desired replacement scent will be shipped to you.

Return & Refund Policy

• If you do not like the fragrance, you may request a return within 3 days of delivery.
• The product must be returned in proper condition with original packaging.
• After receiving and inspecting the returned product, your refund will be processed.
• Customers are responsible for return shipping costs for preference based returns.

Damaged or Incorrect Orders

• If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
• In such cases, we will bear the shipping costs on both sides.
• Clear photos or videos of the issue may be required for verification.

Important Conditions

• Products with significant usage, physical damage, or missing packaging may not qualify for return or exchange.
• Return/exchange requests made after the mentioned time period may not be accepted.
• Shipping charges paid during the original order are non refundable.
• We reserve the right to reject any return that does not meet the above conditions.

Contact Us

For all return or exchange requests, please contact us through our official Instagram page or WhatsApp support.