Shipping Policy

We aim to deliver your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Delivery Time

• Orders are typically delivered within 3 to 5 working days depending on the destination city and courier coverage area.
• Deliveries to remote areas may take additional time.

Possible Delays

• Delivery timelines may extend during national holidays, public holidays, or unexpected closures.
• Weather conditions, strikes, operational issues, or other unforeseen circumstances may also cause delays.
• During sale periods, launch drops, festive seasons, or high order volume days, courier services may experience heavy pressure which can extend delivery times further.

Packaging & Parcel Safety

• All orders are shipped in customized Personal Matter packaging/flyers for authenticity and safety.
• Customers are strongly advised to check the parcel carefully before accepting delivery.
• If the parcel appears opened, damaged, or tampered with, please refuse to receive it immediately and report it to us.
• Once a tampered parcel is accepted by the customer, we may not be able to claim or justify the issue with the courier company.

Order Processing

• Orders are processed after confirmation and are usually dispatched within 1 to 2 working days.
• Orders placed on weekends or public holidays may be processed on the next working day.

Shipping Information

• Customers must provide complete and accurate shipping details to avoid delays or failed deliveries.
• We are not responsible for delays caused by incorrect addresses or unavailable recipients.

Courier Responsibility

• Once the order has been handed over to the courier service, delivery operations are managed by the courier company.
• While we always try to assist our customers, certain delays may remain outside our direct control.

Need Help?

For delivery related concerns or order tracking assistance, contact us through our official Instagram page or WhatsApp support.